What Do I Do If Amazon Lost My Order?

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If you’re an Amazon customer and your shipment hasn’t arrived on time, or it’s marked “delivered” in your tracking mailbox but you can’t find it, you have a few options. You can report a lost parcel online in one of two methods, as stated above. You can also contact Amazon customer service to inquire about a lost package and receive a refund or replacement.

Amazon is the world’s largest online retailer, selling everything from gadgets to groceries to clients all over the world. As an Amazon customer, you expect your packages to arrive on schedule and in good shape, but things may go wrong. What should you do if Amazon fails to deliver your order? What should you do next? You can contact Amazon customer service here, and there are methods to reporting a misplaced order listed below.

How to Report Your Lost Amazon Package

There are a few things you may do if you haven’t received your Amazon order. You can either report the package missing online or call Amazon customer service.

Reporting Online
A lost shipment can be reported in two ways online.

The First Method
Follow these steps to report a misplaced Amazon shipment online:

  1. Open the Amazon website in your browser.
  2. Please sign in to your account.
  3. In the menu bar at the top of the screen, select “Accounts and Lists.”
  4. “Your Orders” will appear.
  5. Scroll through the order list until you find the package that was lost or not delivered.
  6. To see the status update and confirm if the package has been marked as delivered or is still pending delivery, go to “Track Package.”
  7. Whether the package has been marked as “delivered,” go about your home or company to see if it is near the building. Check with neighbours to verify if the parcel was delivered by mistake.
  8. To see all the specifics on this order, click “Order details.”
  9. “Get Product Support” should be selected.
  10. To begin the process of locating or replacing a missing package, use the link to report if your product has not arrived.

Method number two

Another way to report a missing item online is to complete the following steps:

  1. Open the Amazon website in your browser.
  2. Please sign in to your account.
  3. Select “Help” from the drop-down menu at the bottom of the page.
  4. “A delivery, order, or return” should be selected.
  5. Select the item that was not delivered.
  6. Choose the problem that best describes why you require customer service.
  7. To report a lost item, follow the prompts.

Reporting Lost Package Via Telephone

You can also request tracking assistance and report a misplaced package by contacting Amazon customer service here. Give the following information to the customer support representative when you call:

  1. Name in full
  2. Addresses for shipping and billing
  3. Purchased date
  4. Purchased item(s)
  5. Date set for delivery.

The person can help you track down your package or process a refund or replacement.

A missing Amazon order might be aggravating, but there are measures you can take to report it online or over the phone. Contact Amazon customer service for more information or assistance.

Why Did HP help desk support Write “What Do I Do If Amazon Lost My Order?”?

We decided to post instructions after thousands of Amazon customers contacted HP help desk support seeking an answer to this (and other) issues. So, what should I do if Amazon cancels my order? to make an effort to assist According to other users, completing these processes takes time, including time spent working through each step and contacting Amazon if necessary. Best of luck, and please let us know if you were able to solve your problem using the information on this page.

Why does HP help desk support promote the creation of Write How-to Guides for Amazon Issues?


HP help desk support has been sourcing information about large firms like Amazon for over ten years in order to help clients resolve customer service issues more quickly. We began with contact information and the quickest ways to contact a human at large corporations. Especially those with slow or difficult IVR or phone menu systems. Companies with self-serve help forums rather than a customer support department. From there, we found that customers still required more extensive assistance with the most common issues, so we created this collection of tutorials, which is always growing. Please let us know if you find any errors with our What Do I Do If Amazon Lost My Order? advice by emailing us feedback. We want to be as accommodating as possible. Please share this information with your friends and family if you enjoyed it. You, the client, are the source of our free information and resources. It gets better the more people that utilise it.