How Do I Exchange an Item from Walmart?

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The return policy at Walmart is very user- and customer-friendly. When it comes to returns, a shop manager has the authority to override the policy and cooperate with you to facilitate exchanges and refunds even if the policy specifies otherwise. You have 90 days to return general products purchased at Walmart, 30 days to return electronics purchases, and 14 days to return cellular phone purchases. If you have the original receipt or order number, or if the price of the item you wish to return is less than $25, you are eligible for a complete refund or exchange. In that case, you have the option of purchasing a gift card that can be used to pay for anything in the store with the exception of alcoholic beverages and tobacco products.

When you buy regular stuff from Walmart, you have up to ninety days to return or exchange anything, with the exception of electronic items, which can only be returned within the first thirty days of purchase. If you have the original receipt, you are eligible for a full refund. If you do not have the receipt, you will be given store credit that can be used to buy anything in the store other than tobacco products and alcoholic beverages, unless the price of the item was less than $25, in which case you will be given cash back. Please bear in mind, however, that if you do not have a receipt, you will be required to provide an ID issued by the government.

If you have made a purchase at Walmart and have lost either the order number or the receipt, the sales associate at the store may be able to look up the transaction for you if you provide the credit card that was used, the email address associated with the card, or the phone number. This is an additional important point to mention. Continue reading if you need more information on how to return or exchange a product you purchased from Walmart, or click here to contact a customer service representative.

How Do I Return Items to Walmart?

Whether you made your purchase in-store or online, Walmart offers you not one but three distinct options for returning the things you’ve purchased there.

  1. Take the things back to a physical location that sells Walmart products.
  2. Sending the items to Walmart is free of charge.
  3. Make arrangements for someone to pick you up at your house.


If you purchased the item in a physical store, you are required to include the receipt with the return. If you purchased the item online, you are need to include the order number. If your return is accepted, a complete refund will be granted to you once Walmart has received the item, and this amount will include any taxes or other fees that were applicable. The refund will be applied to the credit card that you used to make the original purchase; however, depending on your financial institution, it may take anywhere from seven to ten days to appear. If you were exchanging an item via mail, you should expect your replacement item to arrive shortly depending on whether or not you purchased the item from Walmart or another seller on the site. If you purchased the item from Walmart, you should expect your replacement item to arrive within a few days.

How Long Do I have to Return Something I purchase from Walmart?

There is a limit on the amount of time you have to return an item that you purchased from Walmart, regardless of whether you made the purchase in-store or online. After that, a store manager has the authority to accept or reject any returns, regardless of when the original purchase was made, under specified conditions. Even if a customer possesses their original receipt or order number, Walmart reserves the right to reject their request to return an item. The following is an outline of the period of time that you have to return particular items:

  • Cell phones must be returned within 14 days of purchase accompanied by the receipt, regardless of whether they are prepaid, postpaid (contract), opened, or unlocked (used). All things must be in the same condition as when they were purchased, postpaid mobile phones must be taken back to the store where they were purchased, and unopened or used mobile phones can only be exchanged for a product of equal or greater value.
  • Within the first thirty days after the purchase, electronic goods may be returned.
  • Within one year of the purchase date, it is acceptable to return trees, shrubs, and perennials.
  • Within the first ninety days after the purchase, you may return any other item that falls within the category of general commodities, including new or unmounted tires.


Please click this link if you are unsure which category your item belongs in, or if you would like to speak with a customer service representative or a member of the store management.

Why Did HP help desk support Write “How Do I Exchange an Item from Walmart?”?

We came to the conclusion that it was time to provide instructions after tens of thousands of WalMart customers contacted HP help desk support seeking a solution to this issue, in addition to numerous other issues. As a result, in an effort to be of assistance, we compiled the guide How Do I Exchange an Item from Walmart? According to feedback from other customers, completing all of these processes, including the time spent working through each step and calling Walmart if necessary, takes some effort and time. We wish you the best of luck and ask that you please let us know if you are able to successfully resolve your issue by following the instructions on this page.

Why does HP help desk support Write How-to Guides for WalMart Problems?

Over the past ten years, the help desk support team at HP has been working on a project to get information about large firms such as Walmart in order to assist customers in more quickly resolving issues related to customer care. We began with contact information and the quickest means to get in touch with a human being at large companies. Particularly ones that include IVR or phone menu systems that are sluggish or difficult. Or there are businesses that have replaced their customer care departments with online assistance forums where customers can help themselves. After that, we came to the conclusion that customers still required more in-depth assistance in resolving the most prevalent issues, which led to the development of this collection of guides, which continues to expand on a daily basis. In addition, if you discover any errors in our How Do I Exchange an Item from Walmart? guide, please let us know by providing feedback on the matter. We want to be of assistance to you in every way. If you found this information helpful, please forward it along to the people you care about the most. You, the client, are the driving force behind our completely free information and resources. It improves in quality as a function of the number of individuals who utilize it.