How do I dispute an Uber fare?

+1-855-922-2780

Tech Support

Current Wait: 2 mins (1m avg)

Hours: 24 hours, 7 days; best time to call: 8:30am

Table of Contents

If you follow this method, disputing an Uber fare should be rather uncomplicated and straightforward. Here is how you can get your money back from Uber in the shortest amount of time possible.

If you would like to contest the fare that you were charged by Uber, you can do so by adhering to these straightforward steps:

Using the App

  1. Launch the Uber app on your device.
  2. You will be prompted to log in using your Facebook account or your phone number and password if you are not already logged in. If you are not already logged in, you will be prompted to do so.
  3. An icon consisting of three parallel lines ought to be located in the upper left-hand corner of the application. To access your trips, tap this icon and select “Your Trips” from the list of available menu options.
  4. To review your most recent travels, go to the new screen and select “Past” from the menu along the top of the screen.
  5. Choose the trip that you want to have a problem with. Because many people use Uber more than once a day, you need to make sure that you are selecting the appropriate trip.
  6. Choose the “Help” option, and then pick the “I would like a refund” option.
  7. You will be given the option to choose a problem. A list of potential problems appears in a drop-down menu. Please take into consideration that not all of these problems qualify for a refund. Pick the alternative that speaks to you the most given the circumstances. If none of the options apply to your circumstance, select the option that says “I have a different issue with my charge” from the list that is at the very bottom of the page.
  8. On the list, you’ll also find:
  • My driver chose a terrible path to take.
  • This journey was taken by another person.
  • I was responsible for my driver’s toll or parking price.
  • A cleaning cost has been added to my bill.
  • This journey resulted in an additional price for me.
  • The location of either my pickup or my drop-off was incorrect.
  • My driver made an unrequested stop.
  • The discount code I used was invalid.
  • My driver specifically requested that he be paid in cash.
  • My charge is problematic for me in a different way.

9.When you choose an issue, a pop-up menu will appear that will explain whether or not that issue is eligible for a refund.

10. Complete the form for this issue. It is highly possible that you will be required to provide additional specifics regarding the problem that happened. If you select “I paid my driver cash,” for instance, you will be presented with further questions such as “What percentage of the trip was paid for in cash?” , “Did your driver ask for a cash tip?” and “Did you give it to him?” If you select “My driver took an inefficient route,” you will be presented with a “Share Details” box in which you are required to provide specific details regarding what transpired. If you provide Uber with more information, they will be able to rectify the issue more quickly.

11. Click the “Submit” button that is located at the bottom of the page.

12. The processing of your claim could take anything from one day to seven days. You will be notified of the outcome of the review via the email address that is associated with your Uber account. If you have been given permission to receive a refund, the money will be put back on the same debit or credit card that the purchase was made with in the first place.

Using the Uber Website

  1. Go to https://help.uber.com/ for further assistance.
  2. Click the “Sign In” button that is located in the top right corner. You will be prompted to sign in using either your phone number and associated password or your Facebook profile, depending on your preference. If you see a box that asks you to confirm that you are not a robot, click the box that says “I’m not a robot.”
  3. Choose “For Riders” from the menu that appears on the far left side of the screen.
  4. Click the “More” button that is located in the section labeled “Account and Payment Options.”
  5. Choose “Trip Issues and Refunds” from the very top of the menu that appears on the far left side of the screen.
  6. You are about to be taken to the page that lists your most recent travels. Choose the journey during which the problem occurred.
  7. Choose the option that says “I would prefer a refund.”
  8. Choose the matter from the list of alternatives that is most pertinent to the way things are now going in your life. Choose the option that says “I experienced a different issue with my charge” if none of the problems that are listed apply to your situation.
  9. Please provide as many specifics as you can, following the on-screen prompts.
  10. Select ‘Submit.’
  11. The processing of your claim could take anything from one day to seven days. You will be notified of the outcome of the review via the email address that is associated with your Uber account. If you have been given permission to receive a refund, the money will be put back on the same debit or credit card that the purchase was made with in the first place.

Why Did HP help desk support Write “How do I dispute an Uber fare?”?

We came to the conclusion that it was time to publish instructions after thousands of Uber customers contacted HP help desk support seeking a solution to this problem as well as a number of other issues. As a result, we put prepared this guide on how to dispute a fare with Uber. to make an effort to aid. According to other users, going through these procedures and potentially getting in touch with Uber can take some time. This includes the time spent working through each step and potentially getting in touch with Uber. We wish you the best of luck and ask that you please let us know if you are able to successfully resolve your issue by following the instructions on this page.

Why does HP help desk support Write How-to Guides for Uber Problems?

Over the past ten years, the HP help desk support team at HP has been working on a project to source information about large companies such as Uber in order to assist customers in more quickly resolving issues related to customer service. We began with contact information and the quickest means to get in touch with a human being at large companies. Particularly ones that include IVR or phone menu systems that are sluggish or difficult. Or there are businesses that have replaced their customer care departments with online assistance forums where customers can help themselves. After that, we came to the conclusion that customers still required more in-depth assistance in resolving the most prevalent issues, which led to the development of this collection of guides, which continues to expand on a daily basis. In addition, if you discover any errors in our How do I dispute an Uber fare? guide, please let us know about them by providing feedback. We want to be of assistance to you in every way. If you found this information helpful, please forward it along to the people you care about the most. You, the client, are the driving force behind our completely free information and resources. It improves in quality as a function of the number of individuals who utilize it.